How soon do I need to order this?
At least 14 days before your event, at minimum. If you need something faster, please email email@example.com, we’ll see what we can do. If your request is May-June or October-November, please order it sooner.
How long is my rental period?
Your rental period lasts the duration of your event – there is no cost-per-day. One event equals one cost.
Will you send me the tracking number?
Yes, as soon as your case has been picked up, we’ll send you the tracking number. We’ll also monitor the status of your kit until it arrives and track it for any changes. We strive to deliver two days before you need it in the event of a catastrophic weather event or shipping calamity.
Can I use my own shipping service or account number?
Yep, just use the special notes portion at the bottom of the form. Otherwise our system will process this with FedEx the next business day.
I have an event but I am international, can I still rent this?
Sure can. Order it as soon as you can and then email firstname.lastname@example.org. We have shipping and logistics partners all over the world, but time is needed for a kit to get through customs. Everything ships from Las Vegas, Nevada. we recommend at least 21 days or more before your event. If an international order is placed and we cannot arrange the gear in time, your order will be refunded.
What will my badge look like?
We print black ink only. If you want a pre-fab in-color badge and drop black into that, pre-print the color elements of your badge first. If you’re OK with an entire black and white badge, we can send white stock. We also have a template available if you want to have your brand team design the pre-print.
What type of lanyard should I get?
The badge is 4” wide and includes a double bulldog, so a lanyard with two clips is your best bet. Depending on your paper, you might not even need badge holders. If you do, go with something over 4”.
I need to scan at my sessions, how do I set that up?
Add your sessions to the order form below (start time and session title). Scanners will be added to your kit, pre-setup and ready to scan (iPhones or Sony Android mobile devices).
How do I get my registration file into SwiftEvent?
We have pre-existing API connections to certain registration providers to do the work automatically. Otherwise, we can easily import your data into SwiftEvent pre-event.
Can someone from your team help me onsite?
Remote and onsite support is always available. Onsite support requires an order at least five weeks before your event to ensure we have someone available to travel.
How does SwiftEvent connect to the internet?
We use a LTE mobile hotspot router with the latest technology that connects your entire event. All you have to do is turn it on.
When will my Excel report be ready after my event?
Your data is always available in real-time in your Leadature portal. Download it multiple times a day, end of day and end of event.